Describe every step and every aspect of the case and your solution.

Chapter 12: Imagine that, in your role as a flight services manager for a major airline, you manage several hundred flight attendants. You have received several complaints about two flight attendants, Blake and Alexa, being rude to passengers. You meet with each flight attendant to remind them of the importance of friendly customer service. In response, Blake adopts a positive attitude and improves his customer service. However, Alexa continues her rude behavior in much the same way as before your meeting. How would you go about handling this? Describe every step and every aspect of the case and your solution.

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