Background Information
The Retail Sales Division at Western Wireless has not been meeting sales targets for the past three quarters. You have
been hired as a performance management consultant by the new VP of Sales, who recently joined the company after the
last VP was abruptly terminated. Your role is to analyze the current performance management process in place, and make
suggestions to improve the process leading to improved productivity and sales results across the organization.
One of the first things that you do after meeting the team is to review past performance appraisals. You ask for the data
and receive the reviews on paper. Each review is a single page in length, with the goals listed, a rating for each, and some
feedback from the direct manager about performance. A few other details that you realize upon reading over the reviews
include:
• The comments provided on many reviews are very similar, as if the majority of feedback was copied and pasted
on multiple reviews
• The form only has a space for performance goals and overall feedback, but does not include ratings or feedback
about behaviors
• Reviews are conducted for the entire year, with no formal meetings taking place each quarter or midyear
• 89% of the reviews from last year scored a 3/5 or greater, and 11% of reviews were 2.9 or less
• No employees have been terminated for performance since 2016
**************************************************************************************************
Assignment
Your job in this assignment is to make suggestions regarding the performance management process at Western Wireless.
Using what you’ve learned in this class, from the readings and activities, come up with your Top 5 impactful suggestions
to the performance management process and an implementation plan for each. Sample suggestions include:
• Switching to an online performance review process
• Improved goal setting process
• Defining measurable KRAs (Key Results Areas) for each goal family
• Identify a solid list of job family/job specific competencies and integrate into the PM process
• Instill a process of regular informal and formal coaching sessions
• Creating an updated performance appraisal form that includes performance and behaviors
Choose your top 5 suggestions from the material we’ve covered in class and share how you would implement each.
Answer questions A-C (below) in your response for each suggestion:
a. Describe the current situation, including facts known and the current impact on the business
b. Describe your proposed suggestion and your recommendations for implementation
c. Describe the expected outcome and business impact from each implemented suggestion
Here is a sample grading guide for the written section:
• 3 points for each suggestion (all questions answered A-C) x 5 suggestions = 15 points
• 5 points for overall written presentation (grammar, spelling, formatting)
• Total points available for this assignment: 20
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|