Describe the evolution of the IT Function in Air Canada and how it adapts to improve alignment with changing strategic priorities.
The CIO (your team) is asked to reflect on how the IT Organization and vendor management (sourcing) approach is being defined to improve alignment with the new strategic priorities of the company (customer orientation and operational excellence). Then, evaluate if the approach is correct, consider possible challenges and prepare your recommendation for the Executive Committee of the company.
Focus on elaborated and clear conclusions and recommendations.
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