Using the PowerPoint file from Milestone One, create new slides and speaker notes for the second and third sections of the course project.
II. Describe what key performance indicators (KPI) will be used to measure and track help desk performance.
III. Describe the importance of client satisfaction as a measure of IT help desk success, specifically for TechWare. Your second milestone is due this week. You can build your Milestone 2 submissions right into your Milestone 1 submission if you would like. When working on milestones in my graduate courses, I would often revise the prior milestone when submitting the next, just so that I had a feel for how the overall project was coming together. If you would also like to take this approach, you may; however, I will not provide feedback on aspects of the milestone that are not part of the current milestone rubric and prompt.
Review the Milestone 2 prompt and the associated rubric, as well as the final project overview, before beginning this assignment. Be sure that you capture all the details provided to you in these resources, then create or update your PowerPoint. Again, any questions or concerns can be posted to the general discussion board.
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|