Design a four hours company orientation with a lesson plan for all new employees.

I. Core Content
Queen’s Catering Limited is a food and beverage company comprised of Asian and
European restaurants, quick-service restaurants, coffee shops, and bakery shops. It
has over 20 outlets in Hong Kong.
In recent years, Queen’s Catering Limited noticed that the turnover rate is high and
employees’ satisfaction is low compared to the industry average. The company
invited a Talent Management Company (TMC) to provide some professional advice
to improve the problems. After TMC’s team investigation, they drafted some
problems for the management team and human resources department to Queen’s
Catering Limited.
– For the recruiting, the human resources department used two recruitment
channels only, employees’ referral and advertising in a local Chinese
newspaper.
– For the selection process, some department heads’ requirements are
included “Male Chefs” and “Chinese only”.
– For the training, the company requested that all employees should
participate in 20 hours of training per year, some kitchen staff participated
in the “Global Investment Forum”, and sales and marketing staff
participated in the “Food Hygiene and Safety Lesson”. Employees can
participate in the same training in different timeslots.
– For the attendance record, some operation employees worked for more
than 10 days continuously.
– For the new joiners, they started to work in their positions on the first
working day. All new employees should complete the company’s
orientation in the first year of employment.
– For the employees’ complaints, some employees received a reply from the
human resource department after two months.
As you are a Client Service Manager in Talent Management Company (TMC), you
are appointed to follow up and provide professional recommendations on how to
resolve them, considering the views and benefits toward Queen’s Catering Limited
management team and human resource department and in complying with the current
Hong Kong legislation and ordinances

II. Guidelines / Requirements
1. Introduction
2. Discuss at least two areas of the company that may violate the Hong Kong
legislation and ordinances.
3. Suggest at least three recruitment channels with benefits to the human
resources department for recruiting.
4. Consider appropriate training guidelines with explanations for all employees.
5. Design a four hours company orientation with a lesson plan for all new
employees.
6. Recommend at least two methods to enhance the employee’s morale in
Queen’s Catering Limited.
7. Conclusion

• Each student should submit a report of around 1500 words (± 10%), excluding
cover page, reference list and appendixes (if necessary).
• Include a minimum of THREE references with ONE from textbook or articles
in APA academic writing format, citation and reference style applied

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