Discuss in detail how these processes can be transferred from Quadrant 1 to Quadrant 4 (robust processes with low external variability).

-Please read the uploaded article “Robust Services: People or Processes” by Elliott N. Weiss and Rebecca Goldberg.
-And write a discussion post, how robust
people and robust processes within a system can inform each other and
lead to continuous improvement.

For this discussion please choose one of the following: (1) Choose
two service process with which you are familiar and which falls in
Quadrant 1 (high-touch service, customization) in Figure 2 of the paper.
Discuss in detail how these processes can be transferred from Quadrant 1 to Quadrant 4 (robust processes with low external variability).

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