Evaluate if the company should allocate more resources to improve its average TiQ.

Download the Call Center Waiting Time database.
Each row in the database corresponds to a different call. Column variables are as follows.
ProtocolType: indicates protocol type, either PT or PE
QueueTime: Time in Queue, in seconds
ServiceTime: Service Time, in seconds
Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level =0.05.
Evaluate if the company should allocate more resources to improve its average TiQ.
Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level =0.05.
Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).
Write a 175-word summary of your conclusions.

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