Explain whether companies should focus on task performance, contextual performance, or a combination of both, and why.

Performance consists of both task (activities that transform raw materials into goods and services) and contextual dimensions (behaviors that contribute to the organization’s effectiveness).

Using a performance evaluation system you are familiar with, describe whether performance in that system is measured using a behavior or results approach, or a combination of both. Explain whether companies should focus on task performance, contextual performance, or a combination of both, and why.

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