Explain why Elkay may have needed a new cost system and why management selected this system quickly?

Explain why Elkay may have needed a new cost system and why management selected this system quickly?
What features do you ‘like’ in this new system, and which would you change?
How might this new costing system and information provide insight into the largest ‘loss’ customers? What could be done?
What determines when a product or customer is identified as highly profitable? How does this cost system aid in this process?