Explain why providing excellent customer service for this patient conflict is important for the patient and healthcare organization.

Identify two possible factors that could have contributed to this patient scenario conflict and briefly explain how it could have. For example, the patient may have a hearing impairment and didn’t hear the doctor correctly.
How you would assist resolving this patient conflict and what customer service tools, techniques, and skills you would utilize. Explain why providing excellent customer service for this patient conflict is important for the patient and healthcare organization.

Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

Jstudent_exampleproblem_101504

Last Completed Projects