To Do
Come
up with four different amenities to send to each of the below guests in
Centennial Square Hotel. Here are the rules:
Although you
do not have to cost the amenity, each amenity should cost the hotel no
more than $40 (approximately). Use your judgment to estimate approximate
costs for your amenities. Again, costs do not need to be provided (your
best guess is fine).
Food and
beverage amenities do not need to appear on the Centennial Square menu or
wine list – be creative!
Each amenity
should specifically target the type of guest to which it is being sent.
Already
existing amenities, Do not include these-
Full-service
restaurant, offering three meals a day
Lounge and
bar area
Concierge
lounge for loyalty guests and VIPs
Room
service
Fully
equipped business centre
20,000
square feet of flexible meeting space
Full
service spa
Fitness
centre and pool
Flat-screen
TVs in all guest rooms, with Netflix access
Nespresso
coffee maker in each guest room
Free WiFi
access in guest rooms
Valet
parking
You can create
your list of recommendations using any format you wish. Please be sure to
include:
Details of
the amenity
Your
reasoning for choosing the amenity for each different type of guest
A picture of
what you would want the amenity to look like
Guest1-
In-House Event Client- Marjorie Phillips is the Chair of the Toronto
Children’s Hospital Foundation. The Foundation is hosting their Annual
Fundraising Gala tomorrow night, and Marjorie has checked in for two nights to
help with set-up, greet arriving attendees, etc. The Foundation has only signed
a one year contract with Centennial Square, and our Sales team is working hard
to secure this piece of business for future years. The entire hotel team is
working hard to impress Marjorie!
The
gala is the Foundation’s premiere event of the year, which puts a lot of stress
on Marjorie. She has been working around the clock to make sure it’s perfect
and will be relieved when it is finally over!
GUEST 2-
Wedding Anniversary Couple- Michelle
and Anthony Chisholm are celebrating their 10th wedding
anniversary. They held their wedding at Centennial Square Hotel 10 years ago,
and have come back for a weekend stay every year since. This year, they are
especially excited, not only because it is their 10th anniversary, but because
this is their first time escaping from their kids since their anniversary last
year! Additionally, they just achieved bronze membership in the Inner Circle
loyalty program.
GUEST 3-
Frequent Business Traveller- Mark
Proudfoot is a frequent business traveller and a Platinum guest in Centennial
Square’s Inner Circle. As a Platinum guest, he stays with Centennial Square at
least 75 nights a year and knows our staff well. He has been on vacation for a
few weeks, so we haven’t seen him in a while. We know that last week was his
50th birthday and we are looking forward to welcoming him back to his home away
from home!
GUEST 4-
Family on Vacation- The
Alves family (Gloria, Miguel and their children) is from Winnipeg,
Manitoba. They would not normally qualify for an amenity, but in this
case, Gloria’s mother called our Director of Rooms, Sofia. Apparently, the son
has experienced health issues over the past year, and the family has really
been struggling. They are thrilled to be taking this vacation to celebrate their
son’s full recovery. The children have never been to Toronto before and are
super excited! Their grandmother would like pay for a treat to be sent to the
family’s room, to make the vacation extra special!
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|