Lemon Law: Oregon State: In this section, you should include your research of the definition of Oregon’s Lemon Law. You should include definitions of “what is a defect”, time and mileage requirements, consumer requirements, manufacturer requirements, and potential remedies. You should expect about ¾ – 1 page of writing to complete this section. Washington State: Since we live in an area where both Oregon and Washington owners may visit your store, it is important to understand both states’ laws. Follow the same format as above for completing Washington’s Lemon Law definitions. You should expect about ¾ – 1 page of writing to complete this section. Analysis of Scenarios: Scenario 1: In each scenario given below you should analyze the situation and provide a strategy and path of assistance to ensure complete customer satisfaction while at the same time limiting liability for you, your dealer and Toyota Motor North America. Assume all vehicles were purchased new and fall within the Bumper to Bumper warranty. Include such things as: ? Consideration of “Do I make a repair?” ? Consideration of “Should I contact any internal or external resources? “ ? Explain why you have chosen to act as you do. Provide a rationale for your decision. ? How do you document the Repair Order? Scenario 1: You have just been given an . with a customer complaint of “Dash Rattles” on their new Camry. There are no known TSBs or TT, and no previous history of repair. You were unable to duplicate the customer’s concern on an extended test drive. However, last week you fixed a Corolla with a similar issue by re-torqueing the dash mounting screws. This is a long-time customer who has purchased over 10 vehicles from your dealer and the general sales manager is pressuring you to make this customer happy. What do you do? Scenario 2: A vehicle comes in with the complaint of excessive noise at highway speeds. The . does not indicate any previous visits to your dealer, but during the test drive you notice a stack of 4 from other dealers related to this same concern. Two of the document that the road noise is inherent to this vehicle and document that the customer was taken on a test drive with a similar vehicle. The two other indicate the left and right front wheel bearings have been replaced on two separate occasions at different dealers. The customer, a retired technician, is adamant that there is a problem with the vehicle and swears to visit every dealer until it is fixed. What do you do? Scenario 3: A vehicle comes in for the first time with a complaint of severe shaking when cruising at highway speeds. There are no other previous repairs. You have duplicated the issue and diagnosed the concern as a driveline vibration and deemed the vehicle is unsafe to drive until repaired. Parts have been ordered but a recent update to the part will make it unavailable for 28 days. The customer seems happy with the diagnosis and the dealer’s intent to repair. What do you do?
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|