Gateway International Airport

Prompt: Review the Case Study 11.2 related to Gateway International Airport
(Bordoloi, pp. 327-331). Gateway International Airport (GIA) has experienced
substantial growth in both commercial and general aviation operations during the past
several years. (An operation is a landing or takeoff.) Because of the initiation of new
commercial service at the airport, which is scheduled for several months in the future,
the Federal Aviation Administration (FAA) has concluded that the increased
operations and associated change in the hourly distribution of takeoffs and landings
will require an entirely new work schedule for the current air traffic control (ATC)
staff. The FAA feels that GIA might need to hire additional ATC personnel because
the present staff of five probably will not be enough to handle the expected demand.
Review the Case Study and answer the following questions in Case Study format
(https://essaypro.com/blog/case-study);
1. Assume that you are the assistant to the manager for operations at the FAA.
Use the techniques of work shift scheduling to analyze the total workforce
requirements and days-off schedule. For the primary analysis, assume that:
a. Operator requirements will be based on a shift profile of demand (i.e.,
8 hours).
b. There will be exactly three separate shifts each day, with no
overlapping shifts.
c. The distribution of hourly demand in Figure 11.14 is constant for each
day of the week, but the levels of hourly demand vary during the
week, as shown in Figure 11.15.
2. Based on your primary analysis, discuss the potential implications for
workforce requirements and days-off scheduling if assumptions a and b above
are relaxed so that the analysis can be based on hourly demand without the
constraints of a preset number of shifts and no overlapping of shifts. In other
words, discuss the effects of analyzing hourly demand requirements based on
each ATC position essentially having its own shift, which can overlap with
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any other ATC shift to meet that demand.
3. Do you feel this would result in a larger or smaller degree of difficulty in
meeting the four general constraints? Why?
4. What additional suggestions can you make to the manager of operations to
minimize the workforce requirements level and days-off scheduling
difficulty?
o Requirements: In this assignment, you will create 2-4 pages of content (required
Cover Page, Executive Summary, and APA References Section not included in this
page count), which includes your response to the Case Study.
Use this reference Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2021). Service management: Operations,
strategy, information technology (9th ed.). McGraw-Hill Education.
ISBN-13: 978-1260167146 (loose leaf)
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