1. There are several key patterns of problems that can affect how organizational change is experienced and implemented. Please identify and categorize 2 – 3 of the underlying problems with the implementation of this new technology system (p. 179).
2. One key reaction to change is resistance. Can you find any examples of employees resisting this change? What are the sources and expressions of resistance among these employees?
3. This case presents a few different managerial strategies for communicating about the technology change (see p. 181). Can you identify any examples? How are they effective and/or ineffective in terms of shepherding through organizational change?
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