1. How might you approach a computer issue to determine if it is a hardware and/or software problem? Give two examples of scenarios where you might use the guidelines.
2. You and one of your team members are dispatched to a job that may require some hardware replacement. Based on the conversation with the end-user you and your teammate discover the computer has a bad memory and it needs to be replaced. What types of questions would you have asked the end-user and what issue descriptions would have led you to this conclusion?
Please include APA sources if any.
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