Human Resource Mgmt.

Case 2
CHANDRA’S SPA &
SALON
Chandra’s Spa and Salon is an upscale beauty
salon and spa located in Upper St. Andrew. The entity caters mainly to up-scale
clients including top business people, models, beauty queens, top athletes and
socialites. They have even catered to celebrities from overseas who visited the
island either for pleasure or on business. Over the years, the spa and salon
has developed a reputation for providing excellent hair, nails and body care
services.
Owned and operated by Chandra Cunningham, the
ten-year-old business strives on hiring only the best of the best to deliver
its services and represent its brand. In light of a growing demand for its
services Chandra now sees the need to hire more workers. As such, she plans to
embark on a recruitment process to hire additional staff.
Over the past few months, a lot of her clients
have indicated an interest in doing yoga. They believe it can help them cope
better with stress and live a healthier life overall. As such, Chandra has
decided to expand her operations to offer yoga classes so she will also need to
hire a yoga instructor.
As Chandra’s friend and confidante, she has
shared her business plans with you and wants you to advise her on the best way
to execute these decisions.
QUESTIONS:

Discuss THREE
factors that are likely to influence Chandra’s recruitment process.

(9 marks)

Referencing
one factor identified in A suggest TWO measures that can be used to deal
effectively with its impact.
(4 marks)

The yoga
instructor will be recruited from outside the business. Outline to Chandra
some of the problems that are likely to occur from this external
recruitment exercise.

(7 marks)

Case 3
DEALING WITH COVID-19
Master Cleaners Ltd. is a medium sized business that provides
janitorial cleaning services for many businesses across the corporate area.
Since March 2020 when the pandemic hit, business has been slow because many
companies have either closed their establishment or scaled down the size of
their operations. When business customers call to cancel their cleaning service
contracts or to renegotiate a new contract with lesser terms and conditions,
the reasons are the same – the offices are not being used because most
employees are working from home or they have switched a significant portion of
their business to an online platform.
The cleaning company has been trying their best to keep their business
afloat and to pay their employees their regular wages and salaries. In August
at a staff meeting, employees expressed gratitude to the company’s management
team for their effort in this respect. Most had friends and family who had
already lost their jobs or were receiving only a percentage of their usual
wages and salaries.
Last week, the accounting team met with the company’s managing
director Jarrod Chambers and the Human Resource Manager Lorna Grant to outline
Master Cleaners’ current financial situation. It is clear that in the face of
declining revenues changes will have to be made. If the company is to remain
viable it must embark on a major cost-cutting exercise and wages and salaries
represent the biggest cost to the company. Lorna Greene has some serious
decisions to make and has decided that the first step must be to engage in a
human resource planning exercise.
QUESTIONS:
Explain
why Lorna Grant feels that before any decisions can be made with regards
to staff she must engage in a human resource planning exercise. (5 marks)

Discuss THREE factors that will affect
the company’s human resource plan.
(9 marks)

The
Manpower Gap has identified a surplus of workers. Explain what the term
manpower gap means and suggest TWO strategies that Lorna Greene can use to
deal with the surplus.

(6 marks)

Last Completed Projects