individual report about case study Express Lube

Please use the following questions in your reflection:
– What are the case/simulation issues?
– What are the most valuable lessons you have learned?
– How can you apply what you have learned to your work, to your studies, or to any other aspect of your life (past, present or future)? How?
– What factors would prevent you from applying what you have learned?
– What is the relevant theory for the lessons learned?
– How have the sessions confirmed or changed your ideas about management?
– What gaps exist in your knowledge worthy of further investigation?
– In what ways might you consider closing these gaps and how might this assist your future career?
You need to list the key lessons from the case, simulation or video and explain the process of how and where they
were identified. You then need to summarise how you can observe the applications of them for different situations.
For example they could be situations within the organisations you are working for or situations you have heard about
or read thorough written materials.

CASE STUDY: EXPRESS LUBE – slide 7 / session 2 (

MARKING CRITERIA – P.12 / GUIDELINE BOL