– the case study is about an organization in logistics. This industry is mostly seen as one that lacks on being the first to innovate aand digitize.
Both acadamic articles and referring to actual examples may be used.
– first shortly review the pro’s and con’s of an industry that is not progressive, but more a follower.
– then review the impact of digitization in organizations (same systems across different branches, working paperless, etc.) on:
(1) employee efficiency
(2) customer satisfaction – being able to be more client oriented
(3) costs involved / investments made against the gains
(4) any other overall gains seen
– look forward to the future of innovation / digitization in logistics and the opportunities that logistics companies should see/be awaware of/follow:
* self driving trucks
* robotics replacing humans for basic work in logistics
* integrating systems between logistics companies and shipping lines (more efficient/customer oriented/etc)
* any other seen
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