Chapter 1: Introduction to Computer User Support
Activity 1:2 – Predict Future Computing Trends. Attached table 1.1
Please see attached file – Task
re-write:
Discussion Question 7
How do you think the knowledge, skills, and abilities needed for telephone support are different from the KSAs needed to provide email or online chat support? Compare these to the KSAs needed for face- to-face support.
-In my opinion, the KSAs needed for face-to-face support requires a strong will to handle difficult users, keep calm by all the level of customers interaction and be able to do the job faster and more effectively.
The KSAs for online chat support is for people who can handle difficult users at a certain level. However the KSAs for online chat support and email is important for the supporters to handle harder problems with the help of colleagues and coworkers who know the material very well. It is also important for
people who know how to well communicate with the customers online by fast typing and strong professional vocabularies.
Hands-On Activities 1-2 – Predict future computing trends.
Based on your knowledge of current trends in the computer industry, add more information to the decade milestones shown in Table 1-1 for the 2010s. What do you think will be the significant events and trends in the 2010s? Make predictions about computer size, cost, ease of use, primary functions, and the extent of integration with other technologies during the rest of the decade. Include both personal and business computer use in your predictions.
-Cloud computing has been the most significant trend of 2010s. When it’s impossible to send out larger files as attachment to email for example, people can share these documents via Cloud computing as a shared link. This gives the receiver the opportunity to access the large file without any problem.
The Internet of Things is the next big thing in the next decade. Smartphones, smart watches, smart kitchens and smart houses. These are regular things in our everyday lives that have been improved by technology. A watch that can predicts your weight in the next two weeks if you take on daily cardio training and running. A kitchen that lets you know automatically when you are running out of milk or bread. A house that automatically turns its lights on as soon as it gets dark, and also runs on heat or air condition depending on the weather outside.
So much possibilities. So much so that new hackers are taking forms on finding ways to break into these smart objects and take advantages of its features with destructive viruses that can affect the functionality of these objects.
Hands-On Activities 1-6 – Evaluate user support position descriptions.
Use the Internet to locate position descriptions for user support jobs in government as well as other types of organizations. If possible, find information about a position in your state or local employment area, and try to find a job that might be of interest to you. How do the duties and responsibilities you found compare with those described in this chapter? What are some similarities? What are some differences
-The responsibilities found in the book list out a general broad look at what you must do as an user- support staff. The ones found on indeed.com lists down the specific skills you need to be successful as an user-support staff at a local company.
Provide system installation assistance (from book) –> Setup and configure blades, racks, switches, install network adapters, OS, kernel modules
Provide technical troubleshooting assistance for hardware, software and network problems (from book)
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|