Listen and Respond

Scenario: Your organization recently shifted to remote work. Since that time, you have heard complaints from a few co-workers concerning the lack of collaboration tools and difficulty effectively collaborating in a remote environment. Your co-worker recently left you a voicemail expressing extreme frustration with the lack of collaboration tools and has asked if there is something that can be done to help the organization select and implement a collaboration tool.
To address the problem of lack of collaboration software, as a team leader, you will reply to your co-worker to acknowledge their concerns and let them know you are planning to establish a task force to research effective collaboration tools and suggest replacement technology.
This job aid will help with this assignment submission [PDF].
Steps to complete: In Week 3, complete and submit your assignment in BlackBoard using the following steps:
Step 1: Listen to the voicemail from your co-worker
Step 2: Record a 1–2 minute audio message (using your original voice) to your coworker in which you:
Acknowledge your co-worker’s concerns by summarizing their message and asking any clarifying questions.
Outline your plans to help resolve the issue by establishing a task force to research effective collaboration tools.
Reiterate your understanding and empathy for your coworker’s concerns and that you will be available for further discussion as needed.Scenario: Your organization recently shifted to remote work. Since that time, you have heard complaints from a few co-workers concerning the lack of collaboration tools and difficulty effectively collaborating in a remote environment. Your co-worker recently left you a voicemail expressing extreme frustration with the lack of collaboration tools and has asked if there is something that can be done to help the organization select and implement a collaboration tool.
To address the problem of lack of collaboration software, as a team leader, you will reply to your co-worker to acknowledge their concerns and let them know you are planning to establish a task force to research effective collaboration tools and suggest replacement technology.
This job aid will help with this assignment submission [PDF].

Steps to complete: In Week 3, complete and submit your assignment in BlackBoard using the following steps:
Step 1: Listen to the voicemail from your co-worker
Step 2: Record a 1–2 minute audio message (using your original voice) to your coworker in which you:
Acknowledge your co-worker’s concerns by summarizing their message and asking any clarifying questions.
Outline your plans to help resolve the issue by establishing a task force to research effective collaboration tools.
Reiterate your understanding and empathy for your coworker’s concerns and that you will be available for further discussion as needed.

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