Complete all the following tasks using the “McFamily Feud” case study.
Write your answers in full paragraphs and number each section of your answers.
1. Organisational Culture (25 marks)
a) Explain what is meant by Organisational Culture and discuss why leaders should have a
sound understanding of the culture in their organisation (10 marks).
b) Using one research-based model (see textbook & course readings), analyse the current
culture at McDonald’s Corporate and provide at least two logical and practical
recommendations for changing the culture at McDonald’s Corporate (15 marks).
2. Human Resources (25 marks)
a) Explain what is meant by Strategic Human Resources Management (SHRM) and discuss why
leaders should have an agile approach (see textbook & course readings) to SHRM in their
organisation (10 marks).
b) If recruiting and retaining talented employees is a key goal of SHRM, discuss how the
leadership and culture at McDonald’s Corporate may be negatively impacting their strategic
HR objectives. And, from a human resources perspective, provide at least two logical and
practical suggestions to improve human resources management at McDonald’s Corporate
(15 marks).
3. Diversity
a) Explain what is meant by Diversity and discuss why leaders should value diversity within
their organisation or industry (10 marks).
b) Using the inclusive model of diversity (see textbook & course readings), discuss two
problematic issues that have arisen at McDonald’s Corporate OR for franchisees and provide
at least two logical and practical recommendations for resolving the diversity problems at
McDonald’s Corporate OR for franchisees (15 marks).
4. Stress & Resilience
a. Explain what is meant by stress at work and discuss the likely causes (use one
model/theory), and consequences (use one model/theory) of stress for employees at
McDonald’s Corporate OR franchisees. Refer to your course readings. (15 marks).
b. Provide at least two logical and practical suggestions that are supported by literature
(see course readings) to manage stress and to promote wellbeing at McDonald’s
Corporate OR for franchisees (10 marks).
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