Scenario: Janis Collier recently started a new job at the main office of Quest Specialty Travel in San Diego, California. She is working as an administrative assistant in the corporate travel department. A typical morning for her is outlined below.
Instructions: Review the description of Janis’ morning and then list how she could be more dependable and reliable.
8:50 am: Arrives at work, though she was scheduled to arrive at 8:30. She is late because she overslept.
9:05 am: Attends a staff meeting of administrative assistants that started at 9:00 am.
9:18 am: Briefly leaves the staff meeting to find the form she was supposed to hand out at the meeting.
9:35 am: Is interrupted by her manager who reminds her they were supposed to meet at 9:30 am.
9:45 am: Meets with her manager, who assigns her a new project. She knows it will be difficult to find time for the project, but she accepts it anyway.
10:15 am: Sits down at her desk for the first time all morning and finds a stack of phone messages, which she tucks under her phone. She plans to return the calls as soon as she checks her e-mail.
10:25 am: Checks and responds to e-mail.
10:45 am: Finishes checking e-mail and begins to enter data into a spreadsheet that was due yesterday morning.
10:50 am: Receives four e-mail messages and responds to each one.
11:05 am: Takes a five-minute coffee break.
11:15 am: Returns to her desk and reads a new set of e-mail messages.
11:30 am: Leaves for an early lunch. Five minutes after she leaves, her manager stops by her desk to see how she is progressing on the spreadsheet that was due yesterday.
Janis can be more dependable and reliable by:
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