Quality at Zappos

Using the Deming 14 point framework, discuss the concept of quality as applied at Zappos and your opinion regarding the role of quality management in Zappos success. Deming 14 framework must be used, resources will be attached on zappos and Deming 14 framework. Please read about Zappos document first before writing. I will attache the link of the site that I have to use as sources https://www.mindtools.com/pages/article/newSTR_75.htm https://www.uthsc.edu/its/business-productivity-solutions/lean-uthsc/deming.php https://www.youtube.com/watch?v=2zHFYzqaxaE