Research question: How can the digitalization of governmental services in Oman be enhanced ?

This literature review is based on an outline (you can find in it in the attachments), the professor want the literature to follow the outline exactly as it is with including the in-text citation and a reference list at the end obviously. And a short summary of how the sources are used.
I also want the links to the references because he’s gonna ask us about them 🙂

All the important files are attached

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