Service Blueprint Writing Assignment

It’s from a service marketing class.
The kind of service I chose is kind of a professional help for customers to make decisions.
Just revise the writing assignment, you don’t need to revise the graph. The graph is only for your reference.
Here are the original instructions:
The intent of the project is to construct a thorough, detailed service blueprint for the chosen service provider. The assignment is to invent a service business that has never existed (or, alternately, a “goods” business that has a significant service component) and develop a service blueprint for your new business. Eventually, students will need to have a thorough understanding of Chapter 8 of the Services Marketing textbook in order to complete this assignment, but you may want to take a quick look at Figures 8.4 through 8.8 to get an idea as to what a service blueprint looks like as your team strives to create a new service. DO NOT have an app as your central business idea, although an app may be a PART of your concept, like Uber. Notice in the blueprints from Ch. 8 in Services Marketing, there is a LOT of human interaction between the service provider(s) and the customer(s). Your idea should also have lost of face-to-face interaction.
Requirements
This assignment is expected to allow students to demonstrate (a) an understanding of the blueprint concepts from class and (b) an ability to apply them in examining a particular service. Each team’s task is to create a thorough blueprint of the service idea. Each blueprint should include the components listed in Chapter 8. Blueprints should have all lines clearly labeled, and arrows should be included in the blueprint to indicate the order of activities. The blueprint should include at least four “boxes” of support processes. Potential bottlenecks or failpoints in the service delivery process should also be identified.
Written Assignment. In addition to the actual blueprint, each team is to write a short paper (3-4 pages, double-spaced) that address the following issues:
describe three key elements of physical evidence revealed in the blueprint and discuss how thy influence the customer’s experience;
identify and describe three potential bottlenecks (points in the process or slow delivery may occur) and/or failpoints (points in the process where problems may occur);
suggest possible solutions/alternatives to address these (potential) problem areas;
discuss how a service blueprint might be used in each of the following areas in this organization: marketing, human resource management, and operations;
discuss what was learned from doing this assignment and how this might be applied in the business world.

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