Reading Materials:
1. https://www.servicepower.com/blog/7-leadership-tips-fsm-during-covid-19
Instructions:
Develop a paper (no more than 3 pages – cover page and 1 page for each question) addressing the following questions:
1. Compare the proposed leadership tips to the Provider Gaps in the Gaps Model of Service Quality – how do the proposed leadership tips correlate with the provider gaps (Need to relate to all four (2.5points each): Learning Gap / Design Gap / Performance Gap / Communications Gap)? What are the similarities? What are the differences? Be very specific.
2. Again, using the Provider Gaps in the Gaps Model – are there additional “leadership tips” that you would propose? Why?
Please ties recommendations to gap – need to address at least 3 of the 4 gaps (Learning Gap / Design Gap / Performance Gap / Communications Gap)
Helpful notes:
Highly encourage you to connect your response to the course material and have supporting statements about your thoughts/opinions.
I expect about a page long answer per question. Please also refer to the rubric below (click the rubric below -> click the long description for more detail).
Question #1 and 2 worth 10 points and 5 points for presentation. Please do proofreading of your paper before any submission.
Paper format Requirements: 12 points font, 1-inch margins, double spaced.
A sample paper is included ONLY for your reference. (attached below)
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