The instructions from my class are as follows:
Research Paper: New Supervisory Skills
Your research paper is based on the following scenario:
You
have just taken over as a Shift Supervisor at Bad Teddy Bear
Manufacturing and have a team of 30 under you. Your educational and
training level is exactly what you have today.
Your
teams rotate shifts every 3 weeks and there are two shifts, morning,
0700-3:30 PM and evening, 3PM to 11:30PM. You have the flexibility to
move people around shifts, and you stay on the same shift, with overlap
(i.e. your hours are 9-6). Two co-leads take over when you are not there
and stay on shifts with their workers.
The
previous supervisor was let go for cause, failure to meet quotas and
leadership inability. The department’s morale is very low and there is a
great deal of pressure for your shift to perform.
On
top of this, there is a problem with two of your employees, one is
always late and the other calls in sick frequently (you can decide what
factors lead to their absenteeism). The previous supervisor never did
anything about this and everyone knew it was an issue. One of your
co-leads has brought it to your attention and wants to know when you are
going to fix it.
You
also have an employee that has been there for 14 years and has never
been promoted to co-lead or supervisor. He came to you and wants to know
why? He is an older worker and knows what he is doing, however, one of
your co-leads told you that some of the younger workers grumble that he
is too slow and can’t learn new technology. He also stated that unless
he gets the opportunity to move up, he’ll quit and make sure that
management knows you never gave him a chance.
Finally,
there is a brand new worker, a single mother, who is super sharp and a
very hard worker. She told you on your first day there how much she
loves working at the company and wants to progress upward. However,
childcare is an issue and sometimes she needs to leave early. On top of
that, her car has left her stranded on several occasions.
You
are to develop a solution to present to each of your co-leads on how to
start fixing some of these issues. Make the paper informative, with
some of the techniques and terms that we have addressed thus far in the
course that deal with new supervisors. This about the terms leaders vs.
managers, counseling, feedback, types of leaders, SMART objectives,
SWOT, generational differences, Theory X and Y, MBWA, and favoritism.
These terms are not all-inclusive and you are welcome to add others to
support your solutions.
This
can be a narrative paper, informative paper, a letter (albeit a long
one) or a talking paper. You can use the first person to discuss what
you think needs to be done. You can also assign tasks or take tasks away
from co-leaders.
Your
supervisor, co-leads, and workers can have fictional names, you can add
in additional issues or factors and most of all, have fun and be
creative in developing this workplace. Your co-leads can be good or bad
at their job, you can decide how little or much you want to delegate to
them as well as how much reporting back to you is needed.
Think
about these challenges you will face as a new supervisor. You may want
to break this into fixing immediate problems, a six-month goal, and
one-year goal.
You should use proper APA 7th edition formatting.
You
should have a title page, 3-5 pages of body content and the last page
should references. Make sure that your paper has references.
Use
at least 3 references for your paper. They should be articles that
support your paper or lessons we have covered. Do not use Wikipedia!
The
paper should contain no more than 20% direct citations or quotations.
That means 80% should be your own analysis, thoughts, and ideas.
Have fun writing this and make sure to use good terms and sources.
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