Take on the role of the Front Office Manager. You have received the following “Yelp” review. How would you address the front desk agent and attempt to fix the problem? Keep answer to one page and the issue of the front desk agent at check out. The objective would be to “train” the front desk agent to make sure never happens again. You are not addressing the guest, just the front desk agent.

Take on the role of the Front Office Manager. You have received the following “Yelp” review. How would you address the front desk agent and attempt to fix the problem? Keep answer to one page and the issue of the front desk agent at check out. The objective would be to “train” the front desk agent to make sure never happens again. You are not addressing the guest, just the front desk agent.

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