Part 1 : 150 words minimum –
Hall of Fame or Shame …
Link to a Web site that makes especially effective or ineffective use of a user interface. What makes the site particularly effective or ineffective?
Use references to the material in the textbook to help support your answers, and cite them in your postings.
(Be sure to cite all Web references).
Part 2 100 word reply to Aurelio –
Dr. Scott,
In my own words, I would describe a user interface as the interaction that takes place between a user and the content of a website. Users interact with the content of a website by utilizing tools such as buttons and links that assist them in navigating the website. An example of the content available on an e-commerce site would include products available for sale, descriptions of the products, benefits of buying the products, and customer reviews of the products. When I think of all elements of an e-commerce website previously mentioned my first thought is of Amazon.
Amazon is an example of a website with a great user interface. They have useful links that allow you to shop by category and they even had a link for Back-to-School shopping, which is extremely useful with the new academic year beginning around the country. Their search bar made it easy to shop for products and the website presented diverse options and contained a lot of information regarding the product which makes consumers feel confident in the decision they are making. Amazon’s user interface must be working as they are one of the biggest companies around the world and their sales continue to improve.
As my fellow classmate Richard mentioned and I have had to utilize this website, the veteran’s affair (VA) website has a not-so-great user interface. Navigating the website was difficult and as I recall I had trouble completing any action such as requesting my records, applying for VA health care, and applying for my GI Bill benefits. You must click on too many links before you reach the page you are looking for. Thankfully, I have not had to deal with this website on a frequent basis.
References:
Amazon.com. Spend less. Smile more.Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive, pets, baby, books, video games, musical instruments, office supplies, and more.
https://www.va.gov/
Part 3 100 word reply to David
LA Fitness. Why?
Good morning, everyone. I am ecstatic about this week’s discussion topic because there has always been one business whose practices have always upset me quite a bit. The business I am referring to is LA Fitness. For those unfamiliar with this business, LA Fitness is a gym chain that spans the United States (US) and Canada. It does offer great services and it is very easy to initiate a membership with this gym chain. However, cancelling said membership is quite inconvenient for the customer.
Issues With UI Design
One of the five designer actions that promote good user interface (UI) design is providing a customer a way out. (Kendall, 2019, Pg. 420) LA Fitness currently has a fully functional website, and phone application, where customers can sign up for fitness classes, scheduling workouts with trainers, and even be provided with recommended workouts to do at home. A customer is also able to manage their account from the website and application. This includes the ability to change billing information, update personal information, and view account information.
Through the website, a customer can choose to cancel their subscription at any time. While navigating this unnecessarily long process, the customer must overcome one final hurdle before they can cancel their subscription. Upon completing the necessary steps online, the customer is provided a form which they must mail, fax, or take to the gym location in person. This is a poor system which is meant to inconvenience the customer enough to where many simply keep their membership and not utilize it. The gym, however, continues to profit from the customer because the subscription is a recurring payment. It confuses me that emailing the form is not an option, but this only further assists in my argument that this gym chain wants to make it a hassle for customers to cancel their subscription.
References:
https://www.lafitness.com/Pages/Default.aspx
Kendall, K., & Kendall, J. (2019). Systems Analysis & Design (10th Edition). Pearson Education.
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