Week 3 – Salesforce.com Outsourcing Policies Case Analysis

Do the following in this week’s case discussion forum:

Collaborate with your peers in this week’s case discussion
forum to research Salesforce’s policies on the following:

shared resource risk management;
virtualization software;
service disruption;
disaster recovery;
data ownership;
record retention; and
customization.

Share how easy it was to identify these specific policies. Are they posted, easily accessed, and transparent?
Identify other, possibly smaller, SaaS providers and provide a link to their website.

This collaborative research activity should provide you the foundation you’ll need to conduct your analysis of the case.

Then, answer the following (case questions):

Give your analysis of both the accessibility and transparency of Salesforce’s policies.
What questions would you have to ask a Salesforce vendor to find this information?
Provide a summary of another SaaS provider’s policy information (accessibility and transparency) and outline any previous security breaches the alternate company has experienced.
Compare the risks of cloud sourcing to large, well-known vendors versus smaller, less well-known vendors.

attatched is a start

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