1. What are some positive and negative effects of technology being implemented in booking, scheduling and box office ticketing?
2. Should stadiums have alternative protocols to ensure fans are able to make it into the event while also verifying tickets are legitimate?
3. To avoid malfunctions like this happening again, how automated should the booking, scheduling and box office ticketing process be?
4. If you were Ticketmaster in this situation, how would you ensure that fans that purchased legitimate tickets and could not enter the event are properly compensated?
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