What are the challenges with the current CVS pharmacy service process?

Case 2. Pharmacy Service Improvement at CVS (A) (Links to an external site.)
Questions
1. What are the challenges with the current CVS pharmacy service process?
2. How would you redesign the CVS pharmacy service process (you may provide one or more relevant graphics in an appendix)?
3. Explain how your new design can address the issues and improve the pharmacy fulfillment process.
4. What IT changes are required to implement your new design?
All case write-ups are to be done individually. See the class schedule for due dates. There will be three required case write-up assignments. Cases are used to analyze healthcare IS development practices and issues. Case analyses and discussions are critical parts of the course. To help you prepare, I will give you a set of study questions for each case. Try to relate the cases to the concepts and frameworks you learned in class and your own work experience.
Below are a few requirements for the format of the case write-ups:
– The essay should be typed (hand-written essays will not be accepted) and more or less two single-spaced pages, using a font size of 12 points. Essays and project reports should follow the APA format.
– Start your essay by writing down your question number (e.g., Q1); no need to retype each question. Support your arguments with facts from the case or elsewhere. Feel free to use a bullet format wherever appropriate. There are no “right” answers to these cases; it is the rigor and effort of your analysis that are important and forms the basis for your write-up evaluation.
– In writing the cases, assume that the readers of your analysis are familiar with the facts of the case. Therefore, avoid merely restating/repeating facts that can be found in the case unless you need them to support a point or to deflect a counterpoint.
All case write-ups are to be done individually. See the class schedule for due dates. Graded write-ups with feedbacks will be returned to you before the next class session.
The individual case analysis will be evaluated based on three criteria:
– How well the student read the case (30%)
– How well you answered the case questions (30%)
– How much unique critical thinking and experience sharing you include the analysis (40%)

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