Managing the Process of Innovation in Public Services
1. Consider the four approaches to the process of innovation discussed in Chapter 9. Putting them in the context of your own knowledge and experience of PSOs, which of these do you believe will be most effective and why? What pre-conditions might have to exist to ensure its success?
2. What different issues might a PSO manager have to consider when supporting bottom-up innovation, compared to top-down innovation?
Book: Brown and Osborne SP (2012) Read Chapter 9
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