Context
You work as a low-level sales representative for an office supply company with strong local and regional recognition. Recently, the business mistakenly sent a letter to all its customers offering a 20 percent discount off the total price of their next order. The letter was supposed to have offered a 20 percent discount off only the most expensive item in their next order. The president of the company has determined that the business cannot afford to grant the overall 20 percent discount. You have been instructed to draft a series of documents to address this issue.
Guiding Questions
What do you expect or hope your audience to do with the information in the document(s) you produce?
What do you know or understand about your audience and their expectations about context, format/length, resources, etc., that might help you as you compose your document(s)?
In what context will your document(s) be received? What medium might be best to deliver your
document(s)?
What tone might be most effective given your relationship with your audience(s) and how will you convey that tone?
Activities
No matter your genre choice, you MUST use a minimum of 5 sources total between your documents to assist in crafting your selected response. Please be sure to cite all information correctly using APA formatting. See Purdue Owl for more information. When in doubt, cite. This includes citing any ideas, direct quotes, paraphrasing/summarizing, and so on correctly. If you have questions, please ask.
Grading Criteria:
Focus/Purpose: The documents strategize and propose an approach to facilitating communication across competing interests and managing public concerns ethically and effectively.
Organization/Format/Genre: The document adheres to the genre conventions with only meaningful and purposeful deviations (if any). Information is organized in service of the purpose of each document respectively.
Development/Support: The documents are informed by credible, accurate, and relevant research.
Grammar/Mechanics: The documents make grammatical and mechanical choices that are appropriate to its rhetorical situation. In the business and industry context, this almost always demands what is often referred to as Standard American English.
Grading Method and Feedback:
In business and industry settings, workplace writers rarely receive the kind of line editing and written feedback that students expect in the academy. Typically, supervisors determine whether a deliverable or task that has been completed and submitted is ready to go—or not. Workplace writers might get some brief comments if their work falls at either end of the spectrum (exceptional or unacceptable) in a way that sets it apart from others. Therefore, my assessment of these assignments will reflect these norms. You will earn one of the following grades for each case.
Write a memo for within the company and a letter for the customers.
Last Completed Projects
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