what is staff mission and the role to solve the complaint.

I am a senior bank manager and I want to make a 20 slide powerpoint.
1-how to solve and avoid client complaints in the banks
2-what is staff mission and the role to solve the complaint.
3-what is the importance for emotional intelligence to solve the complaint.
4-how the smart staff deal with complaint.
5-how can the staff avoid the complaint from the beginning and how he can use his sense and observation.

I want diagrams, charts and pictures.

On the first page, I want this format on it.
Name: Abdullah Ahmad Alghais
Senior Manager Retail Banking Department
Al Ahli Bank of Kuwait

Please add the Bank’s logo to the first slide.

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