Describe the professional skills, traits, and characteristics that are important when interacting with service users.
Explain the value and purpose of the NOHS standards when interacting with service users.
Textbook
Gubrium, J. F. (2016). From the iron cage to everyday life. In J. F. Gubrium, T. A. Andreassen, & P. K. Solvang (Eds.). Reimagining the human services relationship. (pp. 14–18). Columbia University Press.
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