At the beginning of the semester you were given a New York Times article about Amazon
(Links to an external site.)
. The investigative report revealed some startling facts about working at Amazon.
High turnover rates
Minimal human contact
Employees not receiving benefits
Wrongful terminations
Staffing crisis during a pandemic
Black and Latino workers disproportionately fired
Employees not knowing what is expected of them
Amazon responded saying it “wants to be a better employer.”
You have just completed an introductory course in Human Resource Management. What specific HRM advice would you give Amazon that could help them truly become a better employer? Prepare a list of at least 5 recommendations based on the problems noted in the article and knowledge gained from the course learning materials and other literature. Be sure to clearly connect the problem with your recommended solution and provide support for each claim by citing your source(s).
For example- Amazon is known for high turnover. This is a problem. In chapter 4, the authors state one way to reduce turnover is to “improve working conditions” (Lussier, p.103). Although working conditions could be improved and discussed in reference to chapter 12, Workplace Health and Safety, I would first propose a shift in organizational culture, as mentioned in chapter 2. Culture has a direct link to employee satisfaction and retention. This was supported by a University of Iowa study that looked at culture and employee retention (Kristof-Brown, 2005). Amazon should build a culture that rewards good behavior rather than penalizing employees for “TOT.” So, instead of being punitive for time off task, employees would be rewarded for time on task and a “ceremony” could be held that would recognize these hard workers. Employee could be awarded with free dinners (Lussier, p.41) or other incentives. The way to reduce turnover is to build a culture where employees see themselves as able to fit in and wanting to fit in, because they want to be part of a culture that rewards not punishes.
What you will submit:
A word doc or pdf
No name block needed
Number each recommendation or solution
800 words no more than 1000
No need to include a reference page but you will need to provide in-text citations (as shown in above sample)
Every recommendation must include some support either from your textbook or other course learning material or other reputable/scholarly articles
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