I copied and pasted the link to the article and i attached the scenarios link PDF as well as the chapter reading
Read this article on managing difficult people. It identifies three types of difficult
employes. Now select one of the five workplace scenarios. Download workplace scenarios in this link and act as a
consultant on the case. Apply what you learned from the chapter reading this week and from the article on
managing difficult employees. Determine what type of difficult employee you have for your case; then decide if
this scenario meets the definition of interpersonal conflict as it is discussed in the book (i.e., expressed disagreement, interdependence, and opposition). Next, create a way to address the problem based on the guidelines for
effective communication in conflict situations (focusing on the overall communication system, time conflict
effectively, aim for win–win conflict, etc.)
Your response should be a one-page (300-350 words) report that makes informed references from this module’s materials. A grading rubric (how this assignment will be graded) is provided.
Facts, quotes, ideas, etc. that are borrowed from a resource or resources other than personal experiences must be cited in proper APA format in your response.
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