Textbook:
Principles of Operations Management: Sustainability and Supply Chain Management: Jay Heizer, Barry Render, Chuck Munson ISBN- 9780135225899, 13th Edition ©2020 • Pearson Higher Education. eText ISBN: 9780135662083
12th edition is fine as well
Part I (24 points)
Explain the following key Terms. Use example as needed.
(1) Product-by-value analysis
(2) Quality function deployment (QFD)
(3) Manufacturability and value engineering
(4) Design for manufacture and assembly (DFMA)
(5) Computer-aided manufacturing
(6) Virtual reality
(7) Value analysis
(8) Time-based competition
(9) Bill of material (BOM)
(10) Make-or-buy decision
(11) Configuration management
(12) Product life-cycle management
Part II (60 points)
Answer the following questions with adequate explanation. Your answer should be related to your Text book’s discussion.
(1) Explain with example how product strategy support competitive advantage.
(2) What are the strategies operations managers should pursue in different phases of product life cycle?
(3) Explain the specific opportunities a firm can focus once the conditions for aggressive new product development are fulfilled.
(4) Explain the different approaches to organize product development.
(5) Explain with example the difference between robust design and modular design.
(6) Summarized OM in Action of Page 174 focusing its main idea.
(7) Discuss the documents needed for the production of a product.
(8) Explain the process regions for each participant’s process domain.
(9) Explain what is meant in service design by the “moment of truth.”
(10) Summarized Ethical Dilemma of page 185 focusing its main idea.
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