Use the RFP Procurement Template (Found in Uploaded Files) and follow the document to create the following:
The first page of your overall submission must be a cover sheet that contains the project title, name, date, and course identifying information (e.g., “MGMT408 for this term” will suffice, but use the correct term identifier).
The second page will be a table of contents (TOC) listing the major RFP sections and page numbers.
The next 10 pages constitute the main body of the RFP. Download and use the RFP template as a guide to creating your solicitation by clicking here. You should not have any not applicable sections (N/A) or to be determined (TBD) in the proposal. Include a reference page at the end of the proposal listing the references that you used in the RFP preparation in APA format, including websites, if any. Don’t also forget to cite any sources in the text of your paper using APA format. This is an academic assignment, so APA format is required.
The minimum structure should, therefore, be as follows.
Cover sheet (one page)
Table of contents (one page)
RFP main body (minimum of 10 pages)
References in APA format (no page limit)
Appendices (no page limit)
Appendix B: supplier list (one page)
Total assignment length should be 13 to 16 pages long, including everything. The format of your entire proposal must use standard margins with 12-point font.
Scenario used for the RFP:
Call Center Hardware Upgrade.
The call center has decided to outsource the work to replace 500 single monitor by dual LED monitors to increase agent productivity and reduce overall energy expenditure in the building. The increase in productivity will create a more customer-friendly experience by reducing customer wait time and decreasing frustrations that the agents face with the current single monitor setup. The lower energy costs will result in lower operating costs for the call center, and the increase in productivity will generate additional revenue. Hint: Creating a project charter and project scope statement will facilitate to identify the procurement-SOW. Use what you have learned in part 1 to develop an RFP solicitation.
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