1. Week 3 Discussion: Pointsec Survey (150 words)
Open this forum to view and participate in this module’s discussion.
Please post only one or two issues in one comment (for example, one thing that is done well and/or one sampling issue that is a concern) on the discussion board. That way everyone can participate in the discussion.
Review the Pointsec handout (in the attachment)
In your discussion, please answer the following questions as you review the Pointsec materials:
Is the study conducted appropriately?
Do you have any concerns about this study?
Do you have any concerns about the sampling plan?
2. Week 4 Discussion: Finale Survey(150 words)
Open this forum to view and participate in this module’s discussion.
Please post only one or two points in one comment (for example, one thing that is done well and/or one thing that can be improved) on the discussion board. That way everyone can participate in the discussion
The Finale Guest Satisfaction Survey is a mobile questionnaire that Finale restaurant patrons could access on their mobile devices at the end of a meal to provide customer satisfaction feedback to the restaurant. Finale’s menu includes information on how to access the mobile survey link and the server reminds their tables to complete the survey when he/she delivers the bill. Note that the survey app adapts each question to your mobile phone’s screen and has a responsive design. The first three pieces of information listed on the survey (date, source and store code) are automatically captured by the survey app; survey takers do not have to answer these questions. Each survey question would appear one at a time with an arrow to submit the response and continue on with the next question. The respondent begins the survey at “Thank you for joining us for a Sweet Experience at Finale.”
Address the following questions:
What is done well?
What is done poorly?
What are your suggestions for improvement?