Covid-19 has divided the world on many accounts, and online participation is one such area. With
reduced public interaction, demand for public service via electronic means has increased exponentially.
In the emergent scenarios those with requisite technology access and understanding are better placed
to avail and utilise government services. However, online participation has substantial upfront and
ongoing costs associated with technology at both ends of university education. It is anticipated that
during the post Covid period, there will be an increasing demand on the university online presence.
An Australian university has hired your services to investigate the potential of Natural language
processing (NLP) AI-based applications to enable cost effective infrastructure for university online and hybrid
education. You are required to pick four areas of university businesses, where the NLP AI can be used, and provide
professional advice on how to maximise value from chosen technologies by addressing issues and challenges related to their adoption and utilisation at student, staff as well as the organisation ends.
Task
In this assignment you are required to carry out literature review and present your findings. A special
condition of this assignment is at least 25 (post year 2010) quality references. (Quality refers to peer
reviewed journal articles). Word Limit: Minimum/Maximum of 2000 – 2500 words excluding figures,
appendices, and references.
Figures and appendices are needed (minimum one each) and also need to pick four areas of university businesses, where the NLP AI can be used . All references must be 2010 +
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