Discuss and analyze the role of planning and metrics in a successful Business Process Management (BPM) project.

Discuss and analyze the role of planning and metrics in a successful Business Process Management (BPM) project.
1. Who are the stakeholders in your selected business process, besides those directly involved in its execution? List at least two people/groups and explain their relationship/ connection to the process. Also, describe what they expect from this project.
2. What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general.