ferentiate between the terms: continuous improvement and continual improvement.

Each answer needs to be 3-4 sentences, with both in-text citiations, as well as a full citation UNDER EACH ANSWER.

MUST USE ONLY THESE SOURCES (SOME ATTACHED, SOME LISTED BELOW):

Difference between Product and Service

https://www.bigskyassociates.com/blog/developing-an-operations-plan-5-key-elements

https://asq.org/quality-resources/total-quality-management
https://asq.org/quality-resources/total-quality-management/deming-points
https://asq.org/about-asq/honorary-members/deming




http://www.leoisaac.com/operations/top025.htm


https://digital-films-com.libproxy.nau.edu/p_ViewVideo.aspx?xtid=52669
http://www.leoisaac.com/operations/ops001.htm

QUESTIONS:

1. Briefly discuss the three main levels of strategy within an organization.

2. Services can be intangible and un-storable. Describe both of these characteristics as they apply to services.

3. Explain how business strategy determines a company’s operations capabilities.

4. Briefly explain how customers defining quality is related to TQM.

5. Within the eight primary elements of TQM, fully describe “integrated system.”

6. Differentiate between the terms: continuous improvement and continual improvement.

7. Briefly explain what collaboration is and how tools like email, smartphones, computers, etc. do not automatically create collaboration.

8. How does location affect operations planning? Discuss both the customer service and manufacturing perspective.

9. Briefly describe the four general kinds of organizational schedules.

10. What is the difference between lean production systems and Just-in-time production systems?

11. Differentiate between an “operational plan” and a “strategic plan.”

12. Explain the process of converting inputs into outputs. Provide a specific example of this process.

13. Discuss how managing inventory is vital to a company’s success.

14. Define and describe how ISO Standards can be used to support quality management systems.

15. Describe the top three continuous quality improvement programs: Kaizen, Six Sigma and Benchmarking.

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