The essay must follow IEEE citation style – https://pitt.libguides.com/citationhelp/ieee
** ESSAY needed to be done in 1000 word limit and both questions are included in this 1000 word limit and no plagiarism **
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Essay Question :
The London Ambulance Service Computer Aided Despatch (LASCAD) project is an exemplar of an IT-enabled work-transformation project. It comprised the automation of the dispatch of ambulances from call taking to ambulance dispatch. The need for the automation project was identified in the mid-1980s when the government perceived the London Ambulance Service to be failing to modernise and generally invest in its workforce. After a failed modernisation attempt in 1987, a second attempt was initiated in October 1990. The planned implementation date was 8th of January 1992 but by March 1992, the second phase of live trials was suspended due to the users of the system not having confidence in the system resulting in the Nation Union of Public Employees getting involved. Until the 26th October 1992, the automated system struggled to satisfy its objectives resulting in ambulances being scheduled inefficiently and the system was finally switched off in the following 48 hours.
a) Describe the main lessons learned from the report into the collapse of the London Ambulance Service. [12 marks]
b) To what extent have the developments in software tools and management practices of the last twenty years improved the situation, and which of the lessons do we still have to be careful of today? [8 marks]
Maximum word limit: 1000 words.
Please submit in MS docx format only. Please specify the word limit on the top. Submissions exceeding the word limit or found to be plagiarized will be strictly marked zero.
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