Please read the contents of the following two websites first.
This can also be used as a citation source:
https://www.wsj.com/articles/upss-20-billion-problem-operations-stuck-in-the-20th-century-1529072397
https://www.wsj.com/articles/mayo-clinics-unusual-challenge-overhaul-a-business-thats-working-1496415044
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