What has happened to quality since Covid-19 started?

MGT 340 – Final Exam
In MGT 340 you started by looking at the macro (big picture) side of Quality Management and then quickly moved into the micro side by acting as a Green Belt analyzing data and making recommendations, followed by more micro work in Quality using SAP. It is now time to come back to the macro level to consider all that you have done. Write a research paper using the outline below. Use 12-point Times New Roman Font. Double space. Use APA or similar style in-text citations and style references.
MGT 340: Minimum 7 pages including cover page. List and USE at least 6 references.
Abstract (Choose a research question that pertains to quality management)
Introduction
Ensure your research question is in the introduction
Consider who you are writing to in your paper. The goal is to inform someone about an important topic in quality management.
Literature review – 2 to 3 page discussion of quality management background and the background of the subject you have chosen
Results – Discussion of your topic. What did you find?
Discussion
a. What are the major take-aways for the reader
What should people/organizations do based on your findings
Conclusion from Paper
Restate your research question and the major take-aways
References
Here are a few research topics to help you choose your topic:
What has happened to quality since Covid-19 started? Examples from the service industry. What should we do to correct this trend?
Quality as a strategic advantage in business. Examples from _________. What should leaders do?
What is the value of quality? Data collected from ________. What should leaders know and do?
Quality should be everywhere. Examples from _______. What are areas that have traditionally not been considered for quality initiatives, but should be. What should leaders know and do?

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