File 1 – Presentation: Principles, Techniques, and Models
Research: First, look for exactly two sources. These can easily be found with a quick online search. If you are not sure your source choices are appropriate, ask your professor for guidance well before submitting.
One source must explain several principles of business communication such as “clarity,” “consider your audience,” “practice,” etc.
You will choose three principles from your source to explore.
The other source must explain tech support priority levels. Use search terms such as “Support ticket priorities” or “tech support service levels.”
You will write your own set of priority levels using this source as a guide (but of course not copying from it).
Create: Develop a PowerPoint presentation following the instructions below. Do not add slides or change the order; follow these instructions as given.
A cover/title slide must begin the presentation.
Cover slide
Write a descriptive title for your presentation (not the module or course number).
Include your name and date.
Business communication principles are presented in slides 2–4.
Slide 2
Briefly, define one principle in your own words, and use APA in-text citation.
Then provide an example to illustrate how it is used in the workplace.
Then explain potential consequences of violating the principle.
Slide 3
Briefly, define another principle in your own words, using APA in-text citation.
Then provide an example to illustrate how it is used in the workplace.
Then explain potential consequences of violating the principle.
Slide 4
Briefly, define a third principle in your own words, and use APA in-text citation.
Then provide an example to illustrate how it is used in the workplace.
Then explain potential consequences of violating the principle.
Tech Support processes are presented in slides 5-7.
Slide 5
Write an appropriate phone greeting and closing for calls answered by 504 Technologies Tech Support. (Write this yourself, without aid from sources.)
Slide 6
Describe priority levels for calls.
Provide this in list form and include APA in-text citation.
Slide 7
Explain what you expect Tech Support personnel to do after a call is completed. (Determine this on your own, without aid from sources.)
A final slide provides references.
Slide 8
Provide full APA reference entries for both sources.
Additional writing/content parameters:
Slides 2+ must each have a title that describes the slide content.
Slides 2-7 must each have at least 35 words.
All of the content must be written in your own words (no quoting); citation is required on slides 2, 3, 4, and 6 because the ideas come from the sources.
Do not use more than the two sources explained above.
All citations and reference entries must be completed using APA 7th edition rules.
Do not copy any of the instructions into your presentation.
Design:
Use a design theme (not simply black text on a white background). You may use a design theme or PPT template found online but ensure that all slides after the cover slide have the same design (consistency is important).
Do not add images beyond that which is present in your chosen design theme.
Do not use the “notes” section of the slides or add comments; all content must be visible on the slides themselves.
Do not use animation or slide transitions – keep it simple.
Make sure text is not too small and font choice promotes excellent readability. Do not present any content in all-caps, as it significantly hinders readability.
Grading rubric attached.
