Please read the case study:
CASE STUDY
Alan Sharpman, director of the stroke recovery unit at Barrymore Rehabilitation Center (BRC), closed his office door and sighed. Most of the time, he liked his work. Helping someone lead as normal a life as possible after a stroke was gratifying. Most of the time, the organizational culture worked well with an emphasis on independent individuals working together as a team. The team members were smart and worked independently without needing Alan’s assistance; this allowed Alan to use a laissez-faire style of leadership which was comfortable for him.
The BRC patients exerted great effort to recover and always seemed to express appreciation for Alan’s and his staff’s help in the rehabilitation process.
The staff at BRC functioned as interprofessional teams that focused on the individual therapy of each patient. Barr were divided into interprofessional teams that focused on each individual’s therapy. A nurse, a speech pathologist, an audiologist, a physical therapist (PT), and an occupational therapist (OT) would come together to plan, implement, and evaluate the specific rehabilitation treatment for a patient. The team members, who came from about the same hierarchical level, worked together to help the patient recover. “Restore the body, empower the spirit” is a philosophy to which the team members subscribed. That is, they subscribed to it most of the time.
Alan sighed again and said to himself, “Today is not one of those times.”
The audiologist Sam Turner; a nurse, Susan Baker; and the speech pathologist, Sara Ayers all had approached him to discuss the behavior of two of their interdisciplinary team members: John Sanducci who was a PT and Tom Mallory who was an OT.
John was one of the first PTs hired at BRC thirty years ago; he is well respected and knows the unit’s procedures better than anyone. He is often sought by other PTs for advice and is extremely conscientious about staying up-to-date on treatments and protocols. He is often heard saying to the staff how much he likes helping patients, “restore the body and empower the spirit.”
Tom, a 26-year-old, is the newest employee at BRC and is a recent graduate from the local university’s OT program. BRC is Tom’s first full-time employment. Tom has bundles of energy and is full of ideas; he is always ready to take on the next task. He gets so excited but it is difficult to get him to stop talking so others can talk.
Sara had explained that although each of these guys (John and Tom) were great to work with individually, they cannot seem to get along with each other.
Sam told Alan that when Tom and John work on the same team they cannot agree on anything. It seems if Tom, recommends anything, John opposes it. And it is difficult for John to get a word in so when he does get a chance to say anything, he usually just shouts at Tom.
Susan added, “we told them to stop fighting and get back to discussing the patient,” and they both just refused to participate. Susan lamented that, “We are just so frustrated with the time wasted. We are not accomplishing as much as we could.”
Modified from Cellucci, L., Meacham, M., & Farnsworth, T. (2019). Essentials of healthcare management: Cases, concepts, and skills, 2nd ed. Health Administration Press.
INSTRUCTIONS:
Read In-Fighting at Barrymore Rehabilitation Center (case study).
Review information in the module on Thomas-Killman’s model of conflict resolution to determine which of the five strategies is the best approach.
Analyze and address the following content in a well-constructed paper responding to Alan who has reached out to you as a colleague (friend, professional consultant, another manager in the organization, etc.). Please do not answer these questions as short essays but write a paper with a well-formed introduction and conclusion and paragraphs that transition throughout the paper.
What is the situation?
What is the conflict?
Who is involved? What are their roles?
What is your role?
What is the primary problem identified?
What are the secondary problems noted?
What are three potential solutions?
Which one is recommended?
What are the pros and cons of the proposed solution?
Which of the strategies from the Thomas-Killman model do you recommend?
Why is this your choice?
What are some reasons you did not choose the other strategies
Cite and reference at least three scholarly sources.
Use APA formatting guidelines with specific attention to spacing, headings, references, citations, cover page,
Guidelines for Successful Completion of the Assignment
Always state the obvious, such as defining the terms used.
State thoughts and assumptions clearly so that anyone can understand.
Include a well-written introduction and conclusion.
Paragraphs should be well-formed and include transitional sentences with indents of five to seven spaces.
Please use headings to organize your thoughts and provide structure for your paper.
APA formatting is required to include a title page, references, citations, and headings.
Double-space evenly without extra spaces between paragraphs, around headings, etc.
Proofread the paper for mechanical, grammatical, formatting, and structural errors prior to submitting.